Returns Policy

TERMS OF SERVICE

Returns/Replacement Policy

The presentation and delivery of your gift is extremely important to us and we do everything we can to ensure that your chosen gift is of the highest quality and will arrive to you in tact.

In the unlikely event that you are unhappy with your order, or your order arrived damaged in transit, please contact us immediately on info@coochycoonappycakes.co.uk.

If your order is damaged please include a photograph of the item with your e-mail so that we may issue a complaint to the courier.

We want to deliver a very high level of customer service and therefore should your parcel become damaged please contact us and we will either send a replacement item, or issue a full refund of the postage charge or for the full item (if it cannot be replaced in time). We will also provide you with a pre paid postage label for the safe return of the damaged item.

Consumer Rights Directive

The period under which consumers can withdraw from a sales contract has been extended to 14 calendar days (compared to the seven days legally prescribed by EU law ). This means that you can return the goods for whatever reason if you change your mind. You will have 14 days from the date your item was received. This date will be determined by the tracking information given by our courier.

  • If you are returning your parcel because you have changed your mind you will bear the return postage cost. Should you wish to choose Royal Mail for your return then you will bear the cost when you take the item to the post office. Please use the address details listed on your label as the return address.

  • The refund will only be applied once we have received the item back in it’s entirety and in a good condition.
  • No refund or replacement can be made for personalised items.

 Personalised Products

  • If purchasing goods that require personalisation it is your responsibility to ensure all spellings are correct prior to submitting the order. There is no refund or replacement available for items that have been personalised. If you realise there has been a mistake after you have placed your order please contact us immediately so that we can correct it before your order has been dispatched.

For ways to contact us please see the Contact Us Section of our website for the various options available to you.